Terms of Service

Version 1.0 — Effective March 9, 2026

These Terms of Service ("Terms") govern your use of Unleashed Mail ("the App"), a native macOS email client developed by Unleashed Services ("we," "our," or "us"). By downloading, installing, or using the App, you agree to these Terms.

1. Acceptance of Terms

By using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the App.

We may update these Terms from time to time. Material changes will be communicated via an in-app notice. Continued use after changes take effect constitutes acceptance.

2. Service Description

Unleashed Mail is a native macOS email client that:

  • Connects to your email accounts (Gmail, Outlook/Exchange) via OAuth 2.0 to sync, display, compose, and manage your email.
  • Stores all email data locally on your device in an encrypted database.
  • Provides optional AI-powered features (summarization, drafting, smart search) via configurable AI providers.
  • Provides calendar, contacts, and task management integration.

The App is a client application. We do not operate email servers, store your email on our infrastructure, or act as an email service provider.

3. Eligibility

You must be at least 16 years old to use the App. By using the App, you represent that you meet this age requirement.

4. Account and Security

4.1 Your Email Accounts

You are responsible for maintaining the security of the email accounts you connect to the App. The App authenticates via OAuth 2.0 and stores tokens securely in macOS Keychain.

4.2 API Keys

If you provide custom API keys for AI services (OpenAI, Anthropic, Google Gemini), you are responsible for:

  • Keeping your API keys secure.
  • Complying with each AI provider's terms of service and usage policies.
  • Any charges incurred through your API keys.

4.3 Biometric Authentication

If you enable Touch ID protection, you are responsible for managing who has biometric access to your device.

5. User Content and Email Data

5.1 Ownership

You retain all rights to your email messages, drafts, contacts, calendar events, and other content accessed through the App. We claim no ownership of your data.

5.2 Local Storage

All your data is stored locally on your device. We do not have access to your data and cannot retrieve, view, or restore it. You are responsible for backing up your device.

5.3 AI-Generated Content

Content generated by AI features (summaries, draft replies, extracted tasks) is provided as-is. You are responsible for reviewing AI-generated content before sending or acting on it. AI outputs may contain errors or inaccuracies.

6. Acceptable Use

You agree not to use the App to:

  • Violate any applicable law or regulation.
  • Send spam, phishing emails, or malicious content.
  • Attempt to circumvent the App's security measures.
  • Reverse-engineer, decompile, or disassemble the App, except as permitted by applicable law.
  • Use the App in any way that could damage, disable, or impair it.
  • Use AI features to generate content that violates the terms of the configured AI provider.

7. Subscriptions and Payment

7.1 Free and Premium Tiers

The App may offer free and premium subscription tiers with different feature sets. Premium features are accessible through an active subscription.

7.2 Apple App Store

All subscriptions are processed through the Apple App Store and governed by Apple's terms. Billing, renewal, and cancellation are managed through your Apple ID settings.

7.3 Refunds

Refund requests must be directed to Apple through the App Store, as we do not process payments directly.

7.4 Price Changes

We reserve the right to change subscription pricing. Existing subscribers will be notified in advance per Apple's policies, and price changes will apply at the next renewal period.

8. Third-Party Services

8.1 Email Providers

The App connects to third-party email providers (Google, Microsoft). Your use of these providers is governed by their respective terms of service and privacy policies. We are not responsible for the availability, security, or practices of these providers.

8.2 AI Providers

AI features rely on third-party AI providers (Google Gemini, OpenAI, Anthropic, Apple Intelligence). Each provider has its own terms, pricing, and data handling practices. You are responsible for reviewing and complying with the terms of any AI provider you configure.

8.3 No Endorsement

Integration with third-party services does not constitute our endorsement of those services. We are not liable for any third-party service outages, data handling, or policy changes.

9. Intellectual Property

9.1 Our Rights

The App, including its code, design, features, and documentation, is owned by Unleashed Services and protected by copyright and other intellectual property laws.

9.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App on devices you own or control, for your personal or internal business purposes.

10. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The App will be uninterrupted, error-free, or secure.
  • AI-generated content will be accurate, complete, or appropriate.
  • Email synchronization will be perfectly reliable.
  • The App will be compatible with all future versions of macOS or third-party APIs.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNLEASHED SERVICES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Because the App stores all data locally, we cannot be held liable for data loss resulting from device failure, theft, or damage. You are responsible for maintaining backups.

12. Indemnification

You agree to indemnify and hold harmless Unleashed Services from claims arising out of your use of the App, your violation of these Terms, or your violation of any third-party rights.

13. Term and Termination

You may stop using the App at any time. To fully terminate, uninstall the App and delete local data files. Revoke OAuth access at your email provider.

We may terminate or suspend your access to premium features if you violate these Terms, subject to applicable law.

14. Governing Law

These Terms are governed by the laws of Canada. Disputes shall be resolved in the courts of the Province of Ontario, Canada. Before filing any legal claim, you agree to contact us and attempt informal resolution for at least 30 days.

15. General Provisions

  • These Terms, together with the Privacy Policy, constitute the entire agreement.
  • If any provision is found unenforceable, the remaining provisions continue in full force.
  • Our failure to enforce any provision does not constitute a waiver.
  • You may not assign these Terms. We may assign our rights without consent.

16. Contact Us

Questions about these terms? Email us at [email protected].

Unleashed Services